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What are my
maintenance options?
It’s important to note that you have 3 options for support:
1) Add the equipment
to your current support contract
HP/SUN will initially fight this. Once they acknowledge that the customer
is “in charge” and become aware that the customer may consider other support
options if not treated fairly, they will relent and put the equipment under
support. These manufacturers support reseller-sourced equipment in Fortune
50 accounts. You deserve to be treated with similar service and respect.
2) Use Third Party
Maintenance
Most OEM’s subcontract a significant amount of their maintenance to national
service providers. If you want to explore this option, TRIAD can
partner with the most eligible 3rd party support company to
provide a comprehensive support solution, usually at a fraction of the cost
of OEM support service.
3) Self Maintain
More companies are moving to this model. TRIAD sells spares and/or
additional equipment which many of our clients store on-site. Since
many components are “hot swappable”, many TRIAD clients are comfortable
with this “spares” program for some applications.
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